Returns & Exchange Policy

Last Updated: October 2026 7-Day Customer Protection Guarantee

1. 7-Day Exchange & Return Window

At Haider Sports, we take extreme pride in the quality and craftsmanship of our cricket bats and equipment. If you are not completely satisfied with your purchase, you may request an exchange or return within 7 calendar days from the date your parcel is delivered by our courier partner.

2. Eligibility Criteria for Returns

To qualify for a replacement or refund, items must fulfill the following conditions:

  • The gear must be in its original, brand-new, and unplayed condition.
  • All original packaging, barcodes, bat covers, and tags must be intact and undamaged.
  • Proof of purchase (Order Reference number like RS-XXXXX or courier delivery slip) must be presented.
Important Cricket Bat Policy: Cricket bats that have been used with a leather/tape ball, custom knocked-in, oiled, scuff-sheeted, or modified in any way are strictly non-returnable and non-refundable. Please inspect the weight, pickup, balance, and ping of your bat upon arrival before taking it to the pitch or nets.

3. Non-Returnable Items

  • Customized team kits with printed names, numbers, or sponsors.
  • Abdominal guards (L-guards) and inner protective briefs for health and hygiene reasons.
  • Items sold under "Clearance" or "End-of-Season Flash Sale" marked as Final Sale.

4. How to Initiate an Exchange or Return

  1. Send a message to our WhatsApp support at +92 300 1234567 or email support@haidersports.pk with your Order Number and photos of the item.
  2. Our team will verify the details within 12–24 business hours and provide you with our Sialkot warehouse return dispatch address.
  3. Pack the parcel securely and ship it via any reliable courier service (TCS, Leopards, M&P, or PostEx).
  4. Once our inspection team receives and verifies the parcel, your replacement will be dispatched within 48 hours, or your refund processed.

5. Refund Method

For Cash on Delivery orders, approved refunds are transferred via JazzCash, EasyPaisa, or Direct Online Bank Transfer (IBFT) within 3 working days of parcel inspection. Courier return shipping charges are borne by the customer unless the return is due to a defective or incorrect item sent by our store.